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Operations and Customer Care Manager

IPF Digital (https://www.ipfin.co.uk) is looking for Operations and Customer Care Manager to join our Lithuanian team - well-known and branded international company, leading online provider of financial services in Baltic States (https://credit24.lt/apie-credit24.html).



• Your primary area of focus is to ensure that the business remains operational, profitable, customer focused and resourced in an innovative and cost effective way, and to drive growth;
• Ensure that robust processes and policies are in place to protect and develop business, and allow the team to operate flexibly and creatively;
• Be all over the performance data, in it, breathing it, living it – driving growth and reducing costs;
• Put customer experience and innovation at the heart of our business processes;
• Maintain and demand high levels of customer service from yourself, your team, your suppliers, outsource partners and in the technology that is used;
• Manage outsource Partners to deliver consistent quality and efficiently.

Our expectations:

• A good candidate ideally comes from an organization providing B2C services, preferably with managerial experience in operations management, customer service, business development, sales or other similar role;
• Knowledge of online business would be a great advantage as well as experience in financial services, but ambitious candidates from other industries with proven business management experience will be considered as well;
• We are looking for a very systemic and customer-oriented personality with strong problem-solving skills;
• A leader and team player with relevant skills and positive attitude to work with customers, the team, and outsource partners;
• Effective analytical skills and creativity (to analyse data and make decisions based on facts);
• Self-driven, result focused and commercially minded;
• Ability to rapidly gain an understanding of the business and its competitive environment; 
• A University degree, fluent Lithuanian and very good English.  

The company offers you a possibility and challenge of working with exceptional digital services approach and cutting edge technology, stimulating international environment and support, personal development possibilities, a competitive salary (in range 3000-3500€ gross), qualifications and results based bonus system and other benefits of a leading international company. 

Contact: Jovita Jucienė (executive search consultant) +370 69852469 jovita@primumesse.lt
Confidentiality is guaranteed.


The capacity of attracting suitable managers and specialists is the greatest challenge for the organization. We are here to help you find the best people.

PRIMUM ESSE is one of the most experienced executive search consultancies in Lithuania, providing professional services for 25+ years already. We are human value consultants. Our realm of services – executive search, selection and competence assessment. We conduct search of top and middle-rank managers as well as highly qualified specialists for trading, service and production companies.

Our priority is the superior quality of search, long-term relationships and client satisfaction. Our clients and we share the view that the greatest value for a company is created by people. We find leaders and trace the best specialists, we assist in unlocking people’s potential. We provide integrated corporate management consultations which enhance your performance and competitive advantage.

PRIMUM ESSE success is defined by the ability to effectively discover leaders and talents, and very importantly - professionally assess their competence and accurately forecast performance. We strongly believe that an employee’s personal traits, his values, motivation and potential are as significant as his professional experience. Our refined search system and ability to “read” people helps us find managers and specialists who have the right balance of professional competence and personal traits.

CV siųsti iki: 2021-08-27

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