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Customer Support

Kinze Manufacturing (www.kinze.com) is a global agricultural equipment manufacturer, ranking #2 in row crop planter market share in the USA. Kinze is well known and recognized brand of innovative and hi tech products in agricultural market worldwide.

With headquarters located in USA the company markets products through a worldwide dealer network and has grown significant planter market share in CIS countries and Eastern Europe.

To expand business and presence in Europe Kinze set up factory and operational center for Europe in year 2013 (Kinze Europe UAB) in Lithuania and now is looking for Customer Support specialist in Vilnius.

The Position Responsibility

To serve as the primary point of contact for Kinze’s international Customers - European, Ukrainian and Russian Dealers. Assist Dealers with all wholegoods, attachment and parts orders, shipments, warranty claims and other issues. 

Main duties

  • Place, modify and accept wholegoods and repair parts orders for Company’s Dealers.
  • Assist Dealers and Company’s Sales Team with change orders, order configuration questions and price quotations.
  • Communicate with Kinze US and Kinze Europe shipping departments, plan logistics capacities and facilitate shipments.
  • Help/advice Dealers within a basic level: quotations, product configuration, repair parts.
  • Solve shortages and help on warranty claims as needed.
  • Assist in creating an accurate whole goods sales forecast.

The candidate profile

  • Experience in Customer Support role (Sales/Export/Logistic Support or similar) desirably gained in organization selling technical products to abroad customers or dealers.
  • Excellent communication and problem solving skills - ability to deal with various people in various situations.
  • Good English and Russian skills (written and verbal) are essential.
  • Customer and detail oriented, helpful and friendly (but strong and demanding when situation requires that).
  • Able to learn quickly Kinze’s technical products (including features and configurations).
  • Desirably familiar with basic accounting, shipping and customs clearance processes.
  • University degree.

The company offers salary in between 1900-2500€ before taxes.

Contact: Vaidilutė Žukauskienė +370 68232510

Only successful candidates will be notified. Confidentiality is guaranteed.

CV siųsti iki: 2019-11-25

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